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COSMETOLOGY - CITS

Pedicure-Specific Care
• Dry feet thoroughly: Make sure your feet are completely dry, especially between the toes, to prevent
fungal growth.

• Regular Exfoliation: Include foot exfoliation regularly in your routine to keep your feet smooth and soft.
• Maintain callus treatment: If callus removal was part of your pedicure, maintain the results by using a
pumice stone or foot file as needed.

• Foot Soak: Enjoy a foot soak with Epsom salt at home to relax your feet and maintain their overall health.
• Shoes :Avoid wearing tight or ill-fitting shoes immediately after a pedicure. Wear open shoes to reduce
pressure on your toenails.

• Regular salon visits: Schedule regular manicure and pedicure appointments to keep your nails in optimal
condition.
• Stay hydrated: Drink plenty of water to keep your skin and nails hydrated from the inside out.
9 Feedback and Follow-up

Of course, encouraging customers to leave feedback and getting in touch for follow-up is important for
maintaining customer satisfaction and improving your services.

• Request feedback directly after service completion: This can be done through oral or written
communication. Provide a variety of channels for leaving feedback, such as online review sites, your
business website, or via email. It accommodates different customer preferences. Create a simple feedback
form that customers can fill out. Make sure it is easy to understand and quick to complete. Offer incentives
for leaving feedback, such as discounts on future services, free gifts, or entry into prize draws. This
motivates customers to take the time to share their thoughts.
• Timely requests: Ask for feedback when the service is still fresh in the customer’s mind. It is better if this
happens immediately after the service or within a day or two. Staying in touch and addressing concerns.
Send a thank you message after the service expressing gratitude. This is also an opportunity to ask for
feedback.
• Address concerns promptly: If a customer expresses a concern or dissatisfaction, respond immediately.
Apologize if necessary and outline the steps you will take to resolve the problem. Personalized approach:
Customize your follow-up messages. If a customer has specific preferences or concerns, address them
individually. Personalization makes customers feel valued.

• Apply Feedback: Act on the feedback received. If multiple customers mention similar problems, take steps
to improve them. This shows your commitment to improvement.
Remember, the key to successful feedback and follow-up is genuine communication and a commitment to
continuous improvement based on customer input. This builds trust and strengthens your relationship with
your customers.

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CITS : Beauty & Wellness - Cosmetology - Exercise 5 CITS : Beauty & Wellness - Cosmetology - Exercise 5