Page 243 - CITS - Fashion Design Technology - Trade Theory

FASHION DESIGN & TECHNOLOGY - CITS

7 Training and Education
1 Focus on the customer

• It is important to identify the organization’s customers.
• External customers consume the organization’s productor service.
• Internal customers are employees who receive the output of other employees.
2 Employee Involvement
Since the quality is considered the job of all employees, Front line employees are likely to have the closest contact
with external customers and thus can make the most valuable contribution to quality.Therefore, employees must
have the authority to innovate and improve quality.
3 Process Management
TQM emphasizes the need to define and document processes in the apparel industry. This includes everything
from design and sourcing of materials to manufacturing and quality control. By standardizing processes and
monitoring their performance, organizations can identify and rectify deviations from quality standards.
4 Continuous improvement
TQM promotes a culture of continuous improvement. This involves identifying and addressing quality issues,
defects, and inefficiencies in the production process. Continuous improvement helps in reducing waste, enhancing
product quality, and increasing efficiency.
5 Supplier Relationships

The apparel industry relies heavily on suppliers for raw materials and components. Building strong relationships
with reliable suppliers is essential for TQM. Suppliers must meet quality standards and deadlines, and their
performance should be continuously monitored and improved.
6 Quality Control and Inspection
Quality control and inspection processes are integral to TQM in the apparel industry. These processes ensure
that products meet quality standards and are free from defects. Inspections are carried out at various stages of
production to catch and rectify issues early.
7 Training and Education

TQM encourages continuous training and education for employees to enhance their skills and knowledge. This
helps them better understand quality standards, improve their work, and adapt to changes in the industry.

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CITS : Apparel - Fashion Design & Technology - Lesson 34 - 39